We use professional-grade carpet cleaning methods including hot water extraction (steam cleaning), dry cleaning, and low-moisture cleaning. The most suitable method is selected based on your carpet type, condition, and the level of soiling.

For residential carpets, we recommend a professional clean every 6 to 12 months depending on foot traffic, pets, and household activity. High-traffic commercial carpets may benefit from cleaning every 3 to 6 months to maintain appearance and hygiene.

In most cases, yes. Our professional equipment and specialised stain treatment products are highly effective at removing common stains including coffee, wine, pet stains, mud, and grease. Results may vary depending on the type of stain and how long it has been present.

Drying times vary depending on the cleaning method used, carpet thickness, and ventilation in the room. Steam cleaned carpets typically take 2 to 6 hours to dry. We recommend opening windows and using fans to speed up the drying process.

Yes. We use professional-grade, environmentally responsible cleaning products that are safe for children and pets once the carpet is dry. We will advise you on how long to keep children and pets off the carpet after cleaning.

Absolutely. Professional carpet cleaning removes dust mites, allergens, pet dander, mould spores, and other pollutants that can trigger allergies and respiratory issues. Regular cleaning contributes to a healthier indoor environment for your family.

We recommend waiting at least 2 to 3 hours before walking on freshly cleaned carpets, and longer before placing furniture back. Walking on wet carpets can cause re-soiling and affect the finish. We will provide specific guidance based on the method used.

Yes. Our professional equipment and deep extraction methods are designed to tackle heavily soiled, stained, and long-neglected carpets. While some severely damaged carpets may not be fully restorable, we will provide an honest assessment before proceeding.