Privacy Policy

Effective Date: 1 April 2026   |   Last Updated: 1 April 2026

1. Introduction

Eastern Pro Clean (“we”, “us”, “our”) is committed to protecting the privacy and personal information of our clients, website visitors, and anyone who interacts with our business. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, requesting a quote, booking a service, or otherwise engaging with Eastern Pro Clean, you consent to the practices described in this Privacy Policy.

2. About Eastern Pro Clean

Eastern Pro Clean is a Melbourne-based professional cleaning company providing residential cleaning, commercial cleaning, childcare centre cleaning, carpet cleaning, window cleaning, pressure washing, and post construction cleaning services across the greater Melbourne metropolitan area.

Registered Business: Eastern Pro Clean

Location: Knoxfield, Melbourne, Victoria, Australia

Contact: You can reach us via the contact form on our website or by phone.

3. What Personal Information We Collect

We may collect the following types of personal information from you:

3.1 Information You Provide to Us

• Full name
• Home or business address (for service delivery)
• Email address
• Phone number
• Details of the cleaning service requested
• Payment information (processed securely through third-party payment providers)
• Any other information you provide when contacting us, completing a form, or booking a service

 

3.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information including:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website or search terms used to find us
• Device type and operating system

This information is collected using cookies and similar tracking technologies. It is used to improve website performance and user experience.

3.3 Information from Third Parties

We may receive information about you from third-party platforms such as Google, Facebook, or review platforms if you interact with our business through those channels.

4. How We Use Your Personal Information

We collect and use your personal information for the following purposes:

• To provide and manage the cleaning services you have requested
• To communicate with you regarding bookings, quotes, and service delivery
• To send service reminders, follow-up messages, or satisfaction surveys
• To process payments and maintain accurate financial records
• To respond to enquiries, complaints, or feedback
• To improve our services, website, and customer experience
• To send promotional offers or updates about our services (where you have consented)
• To comply with legal obligations and resolve disputes

We will only use your personal information for the purpose for which it was collected, or for a directly related purpose that you would reasonably expect.

5. Disclosure of Your Personal Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

5.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including payment processors, scheduling software providers, and IT support. These providers are required to keep your information confidential and use it only for the purpose of providing services to us.

5.2 Legal Requirements

We may disclose your personal information if required to do so by law, regulation, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Eastern Pro Clean, our clients, or others.

5.3 Business Transfers

In the event that Eastern Pro Clean is sold, merged, or transferred, your personal information may be transferred as part of that transaction. We will notify you of any such change and ensure your information continues to be protected.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our website.

We use cookies for the following purposes:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Help us understand website traffic and visitor behaviour (e.g. Google Analytics)
• Marketing cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

7. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. These measures include:

• Secure storage of physical and electronic records
• Password protection and access controls on systems containing personal data
• Use of reputable third-party platforms with industry-standard security measures
• Regular review of our data security practices

While we take all reasonable precautions, no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of information transmitted via our website.

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. When your information is no longer required, we will securely destroy or de-identify it.

8. Accessing and Correcting Your Personal Information

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details provided at the end of this policy. We will respond to your request within a reasonable timeframe and in accordance with the Australian Privacy Principles.

In some circumstances, we may be unable to provide access to certain information, for example where doing so would unreasonably impact the privacy of another individual or where an exemption applies under the Privacy Act 1988 (Cth). If we decline your request, we will provide reasons in writing.

9. Marketing Communications

From time to time, we may contact you with information about our services, special offers, or cleaning tips that we believe may be of interest to you. We will only send you marketing communications if you have consented to receive them.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any email we send you
• Contacting us directly and requesting to be removed from our marketing list

Please note that even if you opt out of marketing communications, we may still contact you with important service-related information such as booking confirmations or changes to our terms.

10. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, or review sites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party websites you visit.

11. Children’s Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

12. Privacy Complaints

If you have a concern or complaint about the way we have handled your personal information, we encourage you to contact us directly in the first instance. We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. The updated policy will be posted on our website with a revised effective date. We encourage you to review this policy periodically.

Your continued use of our website or services after any changes to this policy constitutes your acceptance of the updated terms.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

 

Eastern Pro Clean

Location:  Knoxfield, Melbourne, Victoria, Australia

Website:  www.easternproclean.com.au

Email : info@easternproclean.com.au

Contact:  Via the contact form on our website

This Privacy Policy was prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Eastern Pro Clean is committed to handling your personal information responsibly and transparently.