Terms of Service

Effective Date: 1 April 2026   |   Last Updated: 1 April 2026

1. Introduction

These Terms of Service (“Terms”) govern your use of the Eastern Pro Clean website and the professional cleaning services we provide. By accessing our website, requesting a quote, or booking any of our services, you agree to be bound by these Terms.

Please read these Terms carefully before engaging our services. If you do not agree with any part of these Terms, please do not use our website or book our services.

Eastern Pro Clean reserves the right to update or modify these Terms at any time. Changes will be posted on our website with a revised effective date. Your continued use of our services following any changes constitutes your acceptance of the updated Terms.

2. About Eastern Pro Clean

Eastern Pro Clean is a Melbourne-based professional cleaning company providing a comprehensive range of residential and commercial cleaning services including residential cleaning, commercial cleaning, childcare centre cleaning, aged care cleaning, carpet cleaning, window cleaning, pressure washing, and post construction cleaning.

Business Name: Eastern Pro Clean

Location: Noble Park North, Melbourne, Victoria, Australia

Contact: Via the contact form on our website at www.easternproclean.com.au

3. Our Services

3.1 Service Description

Eastern Pro Clean provides professional cleaning services as described on our website. The specific scope of each service will be agreed upon at the time of booking. All services are subject to availability and at our sole discretion.

3.2 Service Areas

Our services are available throughout the greater Melbourne metropolitan area. Service availability in specific locations may vary. Please contact us to confirm availability in your area before booking.

3.3 Service Standards

We are committed to delivering a consistently high standard of cleaning on every visit. Our team members are trained, uniformed, and equipped with professional-grade equipment and eco-friendly cleaning products. We follow agreed checklists and cleaning protocols for each service type.

3.4 No Certification Disclaimer

While Eastern Pro Clean uses professional-grade products and proven cleaning techniques, we do not hold formal third-party cleaning certifications or accreditations unless specifically stated. Our service quality is maintained through internal training, quality checks, and customer feedback.

4. Bookings and Scheduling

4.1 How to Book

Services can be booked via our website contact form, by phone, or by email. All bookings are subject to confirmation by Eastern Pro Clean. A booking is only confirmed once you receive a written or verbal confirmation from us.

4.2 Accurate Information

You are responsible for providing accurate information when making a booking, including the correct address, property details, access arrangements, and any specific cleaning requirements or health and safety considerations. Eastern Pro Clean is not liable for any issues arising from inaccurate or incomplete information provided at the time of booking.

4.3 Access to Property

You must ensure that Eastern Pro Clean’s team has safe and adequate access to the property at the agreed time. If our team cannot gain access to the property, a cancellation fee may apply as outlined in Section 6 of these Terms.

4.4 Scheduling Changes

We will make every effort to arrive at the agreed time. However, scheduling may occasionally be affected by factors beyond our control such as traffic, weather, or unforeseen circumstances. We will notify you as soon as practicable if we anticipate a significant delay.

5. Pricing and Payment

5.1 Quotes and Pricing

All quotes provided by Eastern Pro Clean are estimates based on the information provided at the time of enquiry. Final pricing may vary depending on the actual scope of work, property condition, or additional services requested. We will communicate any changes to the quoted price before commencing work where practicable.

5.2 Payment Terms

Payment is due upon completion of the service unless otherwise agreed in writing. For ongoing or contract cleaning arrangements, payment terms will be specified in your service agreement. We accept payment via the methods listed on our website or as agreed at the time of booking.

5.3 Late Payment

If payment is not received by the due date, Eastern Pro Clean reserves the right to suspend or cancel future bookings, charge a late payment fee, or refer the matter to a debt collection agency. You will be responsible for any reasonable costs incurred in recovering overdue amounts.

5.4 Price Changes

Eastern Pro Clean reserves the right to adjust our pricing from time to time. Any pricing changes will be communicated to existing clients with reasonable notice prior to the next scheduled service.

5.5 GST

All prices quoted are inclusive of Goods and Services Tax (GST) where applicable, unless otherwise stated.

6. Cancellations and Rescheduling

6.1 Client Cancellations

We understand that circumstances can change. If you need to cancel or reschedule a booking, please notify us as early as possible. The following cancellation policy applies:

• Cancellations or reschedules made more than 48 hours before the scheduled service: No charge
• Cancellations or reschedules made between 24 and 48 hours before the scheduled service: A cancellation fee of 25% of the quoted service price may apply
• Cancellations or reschedules made less than 24 hours before the scheduled service: A cancellation fee of 50% of the quoted service price may apply
• No-show or inability to access the property at the agreed time: A cancellation fee of up to 100% of the quoted service price may apply

6.2 Eastern Pro Clean Cancellations

In the rare event that Eastern Pro Clean needs to cancel or reschedule a booking, we will notify you as soon as possible and offer an alternative appointment at a mutually convenient time. We will not charge any cancellation fee in such circumstances.

7. Satisfaction Guarantee and Re-cleans

Eastern Pro Clean is committed to delivering a high-quality service. If you are not satisfied with the outcome of a clean, please notify us within 24 hours of the service being completed. We will assess your concerns and, where reasonable, arrange a complimentary re-clean of the affected areas.

The following conditions apply to our satisfaction guarantee:

• You must notify us within 24 hours of the completed service with specific details of the areas or tasks you are not satisfied with
• The property must not have been used, occupied, or altered significantly between the original clean and your notification
• The re-clean is limited to the specific areas or tasks identified in your complaint
• The satisfaction guarantee does not apply where the issue is due to factors outside our control, including pre-existing damage, structural issues, or unrealistic expectations not communicated at the time of booking

A refund will only be offered at our discretion where a re-clean is not practicable or does not resolve the issue to a reasonable standard.

8. Client Responsibilities

To enable Eastern Pro Clean to deliver our services effectively and safely, you agree to the following:

• Ensure the property is reasonably accessible and safe for our team to work in
• Remove or secure valuable, fragile, or irreplaceable items prior to our arrival
• Inform us of any hazards, pets, allergies, or special requirements before the service commences
• Ensure that all utilities required for cleaning (water, electricity) are available and functioning
• Provide accurate information about the property including size, condition, and any known issues
• Notify us of any security systems, access codes, or special entry requirements in advance
• Treat our staff with courtesy and respect at all times

Eastern Pro Clean reserves the right to refuse or cease service if our team is placed in an unsafe, hostile, or unhygienic environment beyond what could reasonably be expected.

9. Liability and Limitations

9.1 Damage to Property

Eastern Pro Clean takes great care when working in your property. In the unlikely event that our team causes damage to your property, please notify us in writing within 24 hours of the service. We will investigate the matter and, where we are found to be liable, arrange for repair or replacement of the damaged item up to a reasonable value.

We are not liable for damage to items that were not secured or stored safely prior to our arrival, pre-existing damage, or damage caused by normal wear and tear.

9.2 Limitation of Liability

To the maximum extent permitted by law, Eastern Pro Clean’s total liability to you for any claim arising out of or in connection with our services shall not exceed the amount paid by you for the specific service giving rise to the claim.

Eastern Pro Clean is not liable for any indirect, incidental, consequential, or special damages arising from the use of our services or website, including loss of income, loss of data, or loss of business opportunity.

9.3 Insurance

Eastern Pro Clean maintains appropriate public liability insurance. Details of our insurance coverage are available upon request.

10. Staff and Team Members

All Eastern Pro Clean team members are trained professionals. We conduct background checks and reference checks as part of our hiring process. Our staff are required to conduct themselves professionally, treat clients with respect, and adhere to our internal code of conduct at all times.

You must not directly solicit, engage, or employ any Eastern Pro Clean team member for private cleaning work outside of our company during the term of your service agreement or within 12 months of their last service at your property. Breach of this clause may result in a referral fee being charged.

11. Website Use

11.1 Acceptable Use

You may use the Eastern Pro Clean website for lawful purposes only. You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website.

You must not use our website to transmit unsolicited commercial communications, engage in any fraudulent or unlawful activity, or attempt to gain unauthorised access to any part of our website or systems.

11.2 Intellectual Property

All content on the Eastern Pro Clean website, including text, images, logos, graphics, and design elements, is the property of Eastern Pro Clean or its content suppliers and is protected by Australian and international copyright laws. You may not reproduce, distribute, or use any content from our website without our prior written consent.

11.3 Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. Eastern Pro Clean does not endorse or take responsibility for the content, privacy practices, or services of any third-party websites.

12. Privacy

Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. You can view our full Privacy Policy on our website.

13. Dispute Resolution

If you have a complaint or dispute regarding our services, we encourage you to contact us directly in the first instance so that we can work towards a resolution. We take all complaints seriously and will respond within a reasonable timeframe.

If we are unable to resolve the dispute directly, either party may refer the matter to mediation or another appropriate dispute resolution process before commencing legal proceedings.

These Terms are governed by the laws of the State of Victoria, Australia. Any disputes that cannot be resolved through negotiation or mediation will be subject to the exclusive jurisdiction of the courts of Victoria.

14. Warranties and Consumer Guarantees

Nothing in these Terms is intended to limit, exclude, or modify any rights you may have under the Australian Consumer Law (ACL), including any guarantees that cannot be excluded by law. If you are a consumer under the ACL, you may have rights to a remedy if our services fail to meet the consumer guarantees.

To the extent permitted by law, all other warranties, representations, and conditions not expressly stated in these Terms are excluded.

15. Force Majeure

Eastern Pro Clean will not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, extreme weather events, pandemics, government restrictions, industrial action, or power outages. In such circumstances, we will notify you as soon as practicable and make reasonable efforts to reschedule the affected service.

16. Termination of Services

Either party may terminate an ongoing service arrangement by providing reasonable written notice to the other party. Eastern Pro Clean reserves the right to immediately suspend or terminate services without notice if:

• You fail to make payment by the agreed due date
• You provide false or misleading information at the time of booking
• Our team is subjected to unsafe, hostile, or abusive behaviour
• You breach any material term of these Terms of Service

Termination of services does not affect any accrued rights or obligations of either party.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and any written service agreement or quote, constitute the entire agreement between you and Eastern Pro Clean with respect to our services and supersede all prior agreements, representations, and understandings.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be severed from the remaining Terms, which will continue in full force and effect.

18. Contact Us

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:

 

Eastern Pro Clean

Location:  Knoxfield, Melbourne, Victoria, Australia

Website:  www.easternproclean.com.au

Contact:  Via the contact form on our website

These Terms of Service are governed by the laws of Victoria, Australia. Eastern Pro Clean is committed to providing transparent, fair, and professional service to all clients. These Terms were last reviewed on 1 April 2026.